CARE INSTRUCTIONS

General Rug Care Guidelines – For All Types

When the rug arrives home it is important to position the rug adequately in your room. The rug should be placed in an area away from direct sunlight. It is good practice to rotate the rug regularly especially if sunlight falls on one area or one area is used more than the other. Please rotate your rug once in a month to even out wear and tear.
Every rug no matter what the construction or type will fade if exposed to prolonged exposure to sunlight. Usually, the fading is slow and will be irreversible damage. Sunlight in New Zealand and Australia is particularly harsh even the winter sun can have a bleaching effect on rugs.
If furniture is to be placed on a rug, we recommend felted discs should be placed in between the rug and furniture legs. These are especially important if metal furniture is to be placed. We recommend the use of Rug grip Slipstop, as this underlay is particularly useful for use on uneven floors. Rug grip underlay stops the rugs from sliding and reduces wear.
Usual household foot traffic and regular use can put extra stress on any type of area rug so turn rugs at least once every 3-4 months to even out the wear. A normal wear & tear can cause flattening of area rug and amount of flattening depends upon the extent of use. Therefore flattening of rug comes under general wear & tear and should not be misunderstood as a fault.
Please avoid using a vacuum with a rotatory floor tool with the brushes when vacuuming a rug.
Particular attention should be made when storing rugs.  Rugs will be damaged if stored in dark and moist conditions such as basements. Prolonged exposure to moisture will result in foundation damage resulting in breakage of the warp and weft. It is not advisable to store rugs on an unsealed concrete surface.
If a rug is to be stored we recommend that the rug be rolled and a few mothballs (wrapped in plastic not directly in contact with rug) be placed in the roll. The rug should then be wrapped in a high-quality plastic and sealed. When a rug is folded we recommend folding the rug so that the pile is on the exterior. This method of folding places minimal pressure on the warp, designing, piles, and weft cords etc.
Rug Cleaning – First Aid – For All Types, unless the mentioned type of rug
WARNING! Do not rub, scrub or use a brush. Bristles and scrubbing can damage any rug. Fraying and serious texture change are the likely results.
There is no doubt that from time to time accidental spills of food and beverages will occur. When food or beverage is dropped on a rug we recommend that any excess is removed carefully, particular attention being made not to spread the stain. There is usually some residual liquid left on the rug. With a dry white cotton or a cloth or towel, the liquid should be carefully blotted, the cloth may need to be replaced depending on how much liquid is present on the rug. The rug should not be rubbed as this will result in spreading the affected area. After you are satisfied that the area has been blotted carefully. It should be blotted again with a damp white cloth and then again with a dry cloth. This procedure will remove any stains. You must take adequate action to clean the rug as soon as possible so that stain does not set.
It is worth mentioning animal soiling. Pet urine can damage a rug permanently if not extracted quickly. It may take a long time to get rid of any odors. In some cases, we have noticed that it is not possible to completely remove the urine odor and it may cost you to replace the rug. So it is always a good idea to keep your pets away as pet scratching may also result in permanent damage of rug.
Please rotate your rug once in a month to even out wear and tear.
Spot Stain Cleaning Guidelines for All Type of Rugs-
Shaggy, Wool, Machine made, Hand Knotted wool rugs, Kilims, and all other types Rugs & More are selling.
Warning: Do not scrub or use a brush. Bristles and scrubbing can damage any rug. Fraying and texture change is the likely results.
Spot Removal Steps:
Act Quickly! Any spills can be removed if immediate action is taken. The longer the delay, the higher the probability of a spill becoming a permanent stain. Remember, staining is influenced by many factors, and no rug/mat is completely stain proof.
Blot liquids with a dry, white, absorbent cloth or white (no printing) paper towels.
Do not scrub the area! Scrubbing can cause pile distortion in the affected area. Continue to use a dry cloth or paper towels until the area is completely dry. For semi-solids, gently scrape up with a rounded spoon. Solids should be broken up and vacuumed until completely removed.
When treating a spot, please follow the directions carefully.
Pretest any spot removal agent in an inconspicuous area to make certain the solution will not damage the fiber or the dye of rug. After applying several drops to the testing area, hold a white cloth on the wet area for 10 seconds. Examine the rug/mat and cloth for color transfer, color change, or damage to the carpet. If a change occurs, another cleaning solution should be selected.
Apply a small amount of the selected cleaning solution to a white cloth, allow to sit for about 10 minutes and work in gently.
Work from the edges of the spill to the center to prevent the spill from spreading. Do not scrub! Blot, absorbing as much as possible, and repeat if necessary.
Continue using the first cleaning solution as long as there is a transfer of the spill to the cloth. Be patient! Complete removal of the spill may require repeating the same step several times.
After the spill has been completely removed, rinse the affected area by spraying cold water, and blot with a dry cloth. Apply a thick white towel to the affected area, and press down with hands to soak excessive moisture. Continue to change towels if required to absorb extra moisture remaining at the treated area.
Most spot remover manufacturers provide a toll-free cleaning assistance and advice (read warranty).
Shaggy Rug Care Guidelines
1) Vacuum a shag rug as needed, which may be weekly or as per your need. Suction out the dirt thoroughly. Do not use the vacuum’s beater bar or powerhead with brushes on a shag rug. The whirling action or brush can snag, pull or tear out strands. Please maintain low to medium suction when vacuuming. Please avoid using any vacuum at its highest suction and do not use rotatory floor tool when vacuuming a rug.
2) Occasional Spills: Soak up occasional spills immediately, using a light-color, absorbent rag, such as a white, terry facecloth or paper towel. Rinse the rag, squeeze out most of the water and use it to continue sopping up the spill. Check if more color from the stain is still lifting onto the cloth. By using a white rag, you won’t risk transferring any color from the rag to the carpet.
Warning: If you do not remove any spills from your shaggy rug, it will make shaggy rug piles sticky, hard to open, flat and if left for long then finally matted and hard to lift up the piles.
Do not rub or scrub your shaggy rug as it can cause permanent pile distortion, the opening of pile or fraying of piles.
3) Loosening Dirt: We recommend doing this once a month. Take the rug outside and shake out the trapped dirt, dust and debris from the rug. Please do not beat the rug to loosen any trapped dust as beating may cause damage to the rug.
4) In case of shaggy rugs, initial reasonable shedding or fraying of piles will take place due to dead piles or some loose piles on the surface while manufacturing. So minor shedding or fraying of this nature will settle down within 2-3 weeks of purchase. If the extensive shedding is noticed within the period of 4-6 weeks of purchase, for example, the fraying of piles is a handful, please bring the shaggy rug back immediately for expert assessment to judge the reasonableness of shedding. In most cases, if a shaggy rug does not fray within 4 weeks of purchase, it should not fray unless the rug is misused or cleaned using the inappropriate method.
PS: You must maintain your rug by vacuuming regularly- Do not use beater bar vacuum, vibrating head vacuum or hard floor brush as it may cause damage to the rug.
Please rotate your shaggy rug once in a month to even out wear and tear.
 
Wool Rug Care Guidelines
1) All new wool rugs are prone to shedding. While new wool rugs of any type will shed for a while & in some cases shedding can last up to 5-6months. Regular vacuuming is recommended to help stop the shedding process. More you vacuum, the quicker wool shedding will settle. Please maintain low to medium suction when vacuuming Please avoid using any vacuum at its highest suction and do not use rotatory floor tool when vacumming a rug.
2) Occasional Spills: Soak up occasional spills immediately, using a light-color absorbent rag, such as a white cloth or terry facecloth. Rinse the rag, squeeze out most of the water and use it to continue sopping up the spill. Check if more color from the stain is still lifting onto the cloth. By using a white rag, you won’t risk transferring any color from the rag to the carpet.
Do not rub or scrub your wool carpet as this can cause permanent pile distortion.
PS: You must maintain the rug by vacuuming regularly- Do not use beater bar vacuum, vibrating head vacuum or hard floor brush as it may cause damage to the rug.
Please rotate your rug once in a month to even out wear and tear.
Hand Knotted Rug Care Guidelines
Optimally your hand knotted rug should be cleaned on a yearly basis. Over time rugs acquire dirt and grit which may result in damage of fibres and rug foundation if allowed to build up. Also over time dust mites living in the rug pile can contribute to allergies and asthma. Professional cleaning removes these.

You must assure prior to get your rug cleaned that the company is authorized & experienced to clean “Persian or Hand knotted Rugs”. We do not recommend to get you rug cleaned by unauthorized rug cleaners. All hand knotted rugs should be carefully hand wash. One should not use scrubbing machines, steam cleaners or dry cleaning.

Every hand knotted rug is different, so prior to washing rugs, the authorized rug cleaner must examine carefully paying particular attention to fibres, warp and weft construction, and dyes used. All rugs must be tested for colour fastness. In some types of hand knotted rugs, the dyes used are natural dyes and may be unstable, resulting in the washing process having to be altered.

1) All Hand knotted rugs are less  prone to shedding. While new wool rugs of any type will shed for a while. A regular vacuuming is recommended to help stop the shedding process. More you vacuum faster the wool shedding will settle.

2) Occasional Spills: Soak up occasional spills immediately, using a light-color absorbent rag, such as a white cloth or terry facecloth. Rinse the rag, squeeze out most of the water and use it to continue sopping up the spill. Check if more color from the stain is still lifting onto the cloth. By using a white rag, you won’t risk transferring any color from the rag to the carpet. Do not rub or scrub your wool carpet as this can cause permanent pile distortion.

PS: You must maintain the rug by vacuuming regularly- Do not use beater bar vacuum, vibrating vacuum head/ Rotary Floor tool or hard floor brush as it may cause damage to the rug. Please rotate your rug once in a month to even out wear and tear.

Leather/Cowhide Care Guidelines

The best and easiest method to clean leather or cowhide rugs is to shake it out. You may also use an electric carpet sweeper, do not vacuum or broom.
Avoid using any chemical solvents on leather or cowhide. This will cause the material to break down and stain further.
Lightly blot any spills using a clean white cloth.

Cushion Cover Care Guidelines
1. Unzip the cushion cover and remove completely from the pillow.
2. Zip cover closed to protect zipper prior to washing.
3. Use mild detergent or Wool detergent to wash all types of cushions.
4. We recommend to hand wash the cushion covers. Wash in cold or warm water and do not use hot water or bleach.
5. Do not put cover in the dryer. Air-dry the cover in shade to prevent fading or shrinkage.