INFORMATION & CARE INSTRUCTIONS

Common Information & Care Guidelines applies to All Type of Rugs

When the rug arrives home it is important to position the rug adequately in your room. The rug should be placed in an area away from direct sunlight. It is good practice to rotate the rug regularly especially if sunlight falls on one area or one area is used more than the other. Please rotate your rug once in a month to even out wear and tear.
Every rug no matter what the construction or type will fade if exposed to prolonged exposure to sunlight. Usually, the fading is slow and will be irreversible damage. Sunlight in New Zealand and Australia is particularly harsh even the winter sun can have a bleaching effect on rugs.
If the furniture is to be placed on a rug, we recommend felted discs should be placed in between the rug and furniture legs. We recommend the use of Rug grip Slipstop, as this underlay is particularly useful for use on uneven floors. Rug grip underlay stops the rugs from sliding and reduces wear.
Usual household foot traffic and regular use can put extra stress on any type of area rug so rotate your rug at least once every 1-2 months to even out the wear. Normal wear & tear can cause flattening of an area rug and the amount of flattening depends upon the extent of use. Therefore flattening of rug comes under general wear & tear and should not be misunderstood as a fault or manufacturing defect.
Please avoid using a vacuum with a rotatory floor tool with the brushes when vacuuming any type of rug.
To preserve the life of the rug, we recommend using a rug grip, Slipstop.

Rug Cleaning – First Aid – For All Types, unless mentioned a Rug type
WARNING! Do not rub, scrub, or use a brush. Bristles and scrubbing can damage any rug. Fraying and serious texture change are likely results. There is no doubt that from time to time accidental spills of food and beverages will occur. When food or beverage is dropped on a rug we recommend that any excess is removed carefully, particular attention being made not to spread the stain. There is usually some residual liquid left on the rug. With dry white cotton or cloth or towel, the liquid should be carefully blotted, the cloth may need to be replaced depending on how much liquid is present on the rug. The rug should not be rubbed as this will result in spreading the affected area. After you are satisfied that the area has been blotted carefully. It should be blotted again with a damp white cloth and then again with a dry cloth. This procedure will remove any stains. You must take adequate action to clean the rug as soon as possible so that stain does not set.

Pet Soiling
Pet urine can damage a rug permanently if not extracted quickly. It may take a long time to get rid of any odors. In some cases, it may not be possible to completely remove the urine odor and it may cost you to replace the rug. So it is always a good idea to keep your pets away as pet scratching may also result in permanent damage to the rug.

Spot Stain Cleaning Guidelines for All Type of Rugs-

Act Quickly! Any spills can be removed if immediate action is taken. The longer the delay, the higher the probability of a spill becoming a permanent stain. Remember, staining is influenced by many factors, and no rug/mat is completely stain proof. Blot liquids with a dry, white, absorbent cloth or white (no printing) paper towels. Do not scrub the area! Scrubbing can cause pile distortion in the affected area. Continue to use a dry cloth or paper towels until the area is completely dry. For semi-solids, gently scrape up with a rounded spoon. Solids should be broken up and vacuumed until completely removed. When treating a spot, please follow the directions carefully.
Pre-test any spot removal agent in an inconspicuous area to make certain the solution will not damage the fiber or the dye of the rug. After applying several drops to the testing area, hold a white cloth on the wet area for 10 seconds. Examine the rug/mat and cloth for color transfer, color change, or damage to the carpet. If a change occurs, another cleaning solution should be selected. Apply a small amount of the selected cleaning solution to a white cloth, allow to sit for about 10 minutes, and work in gently.
Work from the edges of the spill to the center to prevent the spill from spreading. Do not scrub! Blot, absorbing as much as possible, and repeat if necessary. Continue using the first cleaning solution as long as there is a transfer of the spill to the cloth. Be patient! Complete removal of the spill may require repeating the same step several times.
After the spill has been completely removed, rinse the affected area by spraying cold water, and blot with a dry cloth. Apply a thick white towel to the affected area, and press down with hands to soak excessive moisture. Continue to change towels if required to absorb extra moisture remaining at the treated area. Most spot remover manufacturers provide toll-free cleaning assistance and advice (read warranty).

Rotating your Rug
Try to rotate your rug every 1-3 months to ensure even out the wear.
Furniture Markings
Be aware that some heavy furniture can mark and flatten the pile in rugs, causing irreversible damage. Some heavy or sharp-edged furniture pieces, or constant moving of furniture, can pull the rug out of shape so it appears less square.
Shading
Shading may occur due to changes in a pile and weave direction. Areas of the rug may appear to have changed color where the pile is facing a different direction. This is a natural effect in the rug and cannot be prevented.
Pilling
Pilling can occur due to traffic, moving of furniture, vacuuming, or other mechanical agitation. This can be carefully trimmed with scissors. Therefore piling is general wear & tear and should not be misunderstood as a fault or manufacturing defect.
Sprouting
Occasionally loose yarn ends will rise above the pile surface. This is a characteristic of the type of weave in most types of rugs and is not a manufacturing fault. These loose yarns can be carefully trimmed or pushed through.

Advanced Information & Care Instructions for each Rug Type

Wool Rugs: Information & Care Instructions
Wool rugs are extremely durable, making them well suited to entries, hallways, kitchens, and dining rooms. Lanolin, a naturally occurring oil in wool, makes wool rugs more resistant to stains than other materials. Shedding is inherent to wool rugs and occurs primarily within the first 3-6 months and settles down as you vacuum to clean. The wool fluffing & shedding are not a fault but a characteristic of the wool rug. The more you vacuum, the quicker the wool shedding will settle.

  • Vacuum as needed using suction only, no bristles.
  • Rotate the rug every 3 months to avoid uneven fading and wear.
  • Avoid pulling loose yarns. If necessary, clip them to be even with the pile height.
  • Spot clean as needed using a damp (not wet) cloth with plain water; don’t use soap or cleaning products, as they could damage or fade the rug.
  • For larger, deeper stains, send the rug to a professional service with experience cleaning fine rugs.
  • To preserve the life of the rug, we recommend using a rug grip.

Shaggy Rugs: Information & Care Instructions
Most of our shaggy rugs are made of quality polyester fiber. Shaggy rugs are soft, hence delicate so must be used with extra care and must be used in a location where foot traffic is less. Shaggy rugs should be placed in areas where there is less potential for staining, excess moisture, or excess wear.

  • Vacuum a shag rug as needed, which may be weekly or as per your need. Suction out the dirt thoroughly. Do not use the vacuum’s beater bar or powerhead with brushes on a shag rug. The whirling action or brush can snag, pull, or tear out strands. Please maintain low to medium suction when vacuuming. Please avoid using any vacuum at its highest suction and do not use a rotatory floor tool when vacuuming a rug.
  • Avoid pulling loose longer piles. If necessary, clip them to be even with the pile height.
  • Occasional Spills: • Spot clean as needed using a damp (not wet) cloth with plain water; don’t use soap or cleaning products, as they could damage or fade the rug.

Warning: If you do not remove any spills from your shaggy rug, it will make shaggy rug piles sticky, hard to open, flat and if left for long then finally matted and hard to lift up the piles. Do not rub or scrub your shaggy rug as it can cause permanent pile distortion, the opening of pile or fraying of piles.

  • Loosening Dirt: We recommend doing this once in 2-3 months. Take the rug outside and shake out the trapped dirt, dust, and debris from the rug. Please do not beat the rug to loosen any trapped dust as beating may cause damage to the rug and the backing may detach.
  • For larger, deeper stains, send the rug to a professional service with experience cleaning fine rugs.
  • Fraying: Initial reasonable shedding or fraying of piles will take place due to dead piles or some loose piles on the surface while manufacturing. So minor shedding or fraying of this nature will settle down within 2-3 weeks of purchase. If the extensive shedding is noticed within the period of 4-6 weeks of purchase, for example, the fraying of piles is a handful, please bring the shaggy rug back immediately for expert assessment to judge the reasonableness of shedding. In most cases, if a shaggy rug does not fray within 4 weeks of purchase, it should not fray unless the rug is misused or cleaned using the inappropriate method.
  • Be aware that some heavy furniture can mark and flatten the pile in rugs, causing irreversible damage. Some heavy or sharp-edged furniture pieces, or constant moving of furniture, can pull the rug out of shape so it appears less square. Heavy furniture may cause permanent bunching or curling of rug and even may snag or pull the rug piles to cause excessive shedding.
  • To preserve the life of the rug, we recommend using a rug grip.
  • Must rotate your shaggy rug once in 2-3 months to even out wear and tear.

CP, Gracie CP, Samara Rugs: Information & Care Instructions
Most of these rugs are made of quality Microfiber. Cut pile refers to the process of shearing the yarn piles, leaving the pile short and upright, giving a soft, luxurious touch to any rug.
• Vacuum a CP rug as needed, which may be weekly or as per your need. Suction out the dirt thoroughly. Do not use the vacuum’s beater bar or powerhead with brushes to clean the rug. The whirling action or brush can snag, pull, or tear out strands. Please maintain low to medium suction when vacuuming. Please avoid using any vacuum at its highest suction and do not use a rotatory floor tool when vacuuming a rug.
• Avoid pulling loose longer piles. If necessary, clip them to be even with the pile height.

  • Occasional Spills: Soak up occasional spills immediately, using a light-color, absorbent rag, such as a white, terry facecloth or paper towel. Rinse the rag, squeeze out most of the water and use it to continue sopping up the spill. Check if more color from the stain is still lifting onto the cloth. By using a white rag, you won’t risk transferring any color from the rag to the carpet.
  • For larger, deeper stains, send the rug to a professional service with experience cleaning fine rugs.

Warning: If you do not remove any spills from your rug, it will make rug piles sticky, hard to open, flat, and if left for long then finally matted and hard to lift up the piles. Do not rub or scrub your rug as it can cause permanent pile distortion, the opening of pile, or fraying of piles.

  • Loosening Dirt: We recommend doing this once 2-3 months. Take the rug outside and shake out the trapped dirt, dust, and debris from the rug. Please do not beat the rug to loosen any trapped dust as beating may cause damage to the rug and the backing may detach.
  • Must rotate your rug once every 1- 2 months to even out wear and tear.
  • To preserve the life of the rug, we recommend using a rug grip.

All Egypt made Flatweave Rugs: Information & Care Instructions (Excl Jade)
Flatweave rugs are typically very durable, but there are a few things you can do to keep them in great shape for many years to come. One way to reduce the wear and tear of traffic patterns on your flat weave rug is to rotate or even flip the rug on a regular basis. It’s also a good idea to use Slipstop rug grip underneath these rugs.
Not only will a rug pad make a flat weave rug feel thicker and more luxurious, as well as keeping it from sliding, it will also lessen the wear and tear on the rug, and prevent dirt from being ground into the fibers. As far as regular cleaning goes, vacuuming is perfectly safe for your flat weave rug.

  • Rotate the rug every 3 months to avoid uneven fading and even out the wear.
  • Vacuum as needed using suction only, no bristles. Be careful when vacuuming flatweave rugs; staying away from the fringe is important to avoid fraying.
  • Avoid pulling loose yarns. If necessary, clip them to be even with the pile height.
  • Spot clean as needed using a damp (not wet) cloth with plain water; don’t use soap or cleaning products, as they could damage or fade the rug.
  • For larger, deeper stains, send the rug to a professional service with experience cleaning fine rugs.
  • To preserve the life of the rug, we recommend using a rug grip.

Jade Viscose Rugs: Information & Care Instructions
Our plant-based soft viscose rugs have delicate beauty, high sheen, and rich color and patterns. Viscose rugs are characterized by tonal variations that may be affected by the light in a room as well as the angle from which the rug is viewed. Shifting highlights and lowlights in the surface color of the rug are to be expected and are inherent to the design. These rugs are delicate so must be used with extra care and must be used in a location where foot traffic is less. Viscose rugs should be placed in areas where there is less potential for staining, excess moisture, or excess wear. To preserve a viscose area rug, use it in a location where foot traffic is less and spilled drinks can’t harm it.
• Rotate the rug every 1-2 months to avoid uneven fading and wear.
• Turn off the beater bars and use a low setting if you must use a vacuum. Vacuum as needed in one direction (not back and forth) using suction only, no bristles. Be careful when vacuuming flatweave rugs; staying away from the fringe is important to avoid fraying.
• No spot cleaning; never use liquids on viscose rugs. Avoid rubbing stains, which causes them to settle more deeply.
• If cleaning is needed, send the rug to a professional service with experience cleaning fine rugs.
• To preserve the life of the rug, we recommend using a rug grip, Slipstop.

Jute Rugs: Information & Care Instructions
Jute is a sustainable fiber, extremely durable, and long-wearing. Given their handwoven nature, slight variations in shading are inherent to each rug design.
• Rotate the rug every 2-3 months to avoid uneven fading and wear.
• Vacuum often, using a low-powered vacuum cleaner, preferably one without a beater brush.
• Blot liquid spills immediately. Spot clean as needed with a damp white cloth only; avoid excess water and cleaning products, as they could damage or fade the rug.
• For larger, deeper stains, send the rug to a professional service with experience cleaning natural fiber rugs.

• Avoid pulling loose yarns. If necessary, clip them to be even with the pile height.

• To preserve the life of the rug, we recommend using a rug grip, Slipstop.

Flokati Rugs: Information & Care Instructions
Like all fine home products, a Flokati area rug requires care and attention. Because of its construction and fine quality, a Flokati rug deserves more attention than your other rugs. Since the size and weight of your flokati may vary, you may need the assistance of another person to complete the cleaning details, such as shaking your flokati rug.
The basics of caring for your flokati should include metal (dog) brush, cold water, fresh air, or outdoors. We recommend you DO NOT VACUUM your flokati rug!

We recommend following these 3 easy steps in order to maintain a lively and full Flokati Rug for years to come!
Step 1: Shake Your Flokati – Take your Flokati rug outdoors, and shake it to eliminate much of the dirt that collects inside the wool hairs of the Flokati rug.
Step 2: Air Your Flokati – Make sure to let your Flokati rug breathe. Leave it outside for a few hours to eliminate any of the indoor odors. This will help the wool regain its original oxygen and enhance the wool fibers of the Flokati rug. Try to avoid exposure to direct sunlight.
Step 3: Wash Your Flokati – To help revitalize and rejuvenate your Flokati rug, place your Flokati in a washing machine. Set your machine to a delicate cycle. Feel free to add a touch of mild wool detergent generally used for woolens. You can also add a bit of liquid softener as desired. Once the cycle is complete, hang dry your rug until completely dry. DO NOT place your Flokati rug in a dryer. And remember to dry and avoid direct sunlight when possible. Once dry, brush the Flokati rug with a metal (dog) brush, beginning at the center of the rug and working your way outward. This will help to “fluff” the Flokati rug and keep it looking and feeling full and plush!
*Please note that each time you wash your rug, it will lose its wool and will weigh lesser each time. Also, you may notice wool hairs from your Flokati rug get caught in the brushing process. This is completely normal and not is detrimental to your Flokati rug whatsoever. Please move the brush gently so it doesn’t pull out the piles and does not comb too much so that your Flokati rug starts to lose its thickness.
• To preserve the life of the rug, we recommend using a rug grip, Slipstop.

Hand-Knotted Wool Rugs: Information & Care Instructions
Optimally your hand-knotted rug should be cleaned on a yearly basis. Over time rugs acquire dirt and grit which may result in damage to fibers and rug foundation if allowed to build up. Also over time dust mites living in the rug pile can contribute to allergies and asthma. Professional cleaning removes these. You must assure prior to getting your rug cleaned that the company is authorized & experienced to clean “Persian or Hand-knotted Rugs”. We do not recommend getting your rug cleaned by unauthorized rug cleaners. All hand-knotted rugs should be carefully hand wash by professionals. One should not use scrubbing machines, steam cleaners, or dry cleaning.
Every hand-knotted rug is different, so prior to washing rugs, the authorized rug cleaner must examine carefully paying particular attention to fibers, warp and weft construction, and dyes used. All rugs must be tested for colorfastness. For most types of hand-knotted rugs, the dyes used are natural vegetable dyes and may be unstable, resulting in the washing process having to be altered.
• All Hand-knotted rugs are less prone to shedding comparative to all other wool rugs. While new wool rugs of any type will shed for a while. Regular vacuuming is recommended to help stop the shedding process. The more you vacuum faster the wool shedding will settle.
• Occasional Spills: Soak up occasional spills immediately, using a light-color absorbent rag, such as a white cloth or terry facecloth. Rinse the rag, squeeze out most of the water and use it to continue sopping up the spill. Check if more color from the stain is still lifting onto the cloth. By using a white rag, you won’t risk transferring any color from the rag to the carpet. Do not rub or scrub your wool carpet as this can cause permanent pile distortion.
• Spot clean as needed using a damp (not wet) cloth with plain water; don’t use soap or cleaning products, as they could damage or fade the rug.
PS: You must maintain the rug by vacuuming regularly- Do not use a beater bar vacuum, vibrating vacuum head/ Rotary Floor tool, or hard floor brush as it may cause damage to the rug. Must rotate your rug once in 3 months to even out wear and tear.
• To preserve the life of the rug, we recommend using a rug grip, Slipstop.

Some facts you must know about Hand-knotted and Handwoven Wool Rugs, which are not faults:

Wool is a resilient fiber designed by nature to withstand dirt and abrasion. As long as it’s subjected to semi-regular cleaning, it should never be too much of a hassle to maintain.
White Knots in Wool Rugs
Your wool rug may have some tiny white dots that may begin to emerge, scattered amongst the carpet’s richly colored wool fibers. Many rug owners panic upon noticing these dots, fearing disintegration or dye migration. But truth be told, these minuscule white knots are a natural part of the rug weaving process that tends to reveal itself slowly with wear, washing, and age.
The foundation of a woven wool rug is typically composed of vertical and horizontal strands of cotton yarn, respectively referred to as warps and wefts. As this foundation is being established on the loom, the cotton yarn frequently runs out and must be tied to another section of string, leaving behind a small knot. Other times, warps and wefts may break during weaving and must be re-tied to continue the process. Most of these structural knots are eventually hidden amongst the longer wool pile. If this isn’t possible, weavers may touch-up white knots with dye or ink to provide a bit of camouflage.
Whether through the gradual shortening of the wool pile or due to thorough professional cleaning, these white knots become more noticeable over time, like stars slowly but steadily punctuating a dusky sky.
The easiest solution is just to accept the knots as a natural part of the aging process. Consider them the hallmarks of a handmade piece of textile art. If possible, the knots can be pushed through to the backside of the rug where they remain out of sight. If not, a little touch-up with dye or ink of a similar color can help mask the white knots temporarily and must be done by a professional at cost.

Colored woven threads/patches across the rug
The most usual and popular wool rugs are made in Turkey, Iran (Persia), Afghanistan, Pakistan, India, Nepal, and China. Rugs can be supplied in a variety of colors including Red, Beige, Black, Blue, Navy, Cream, Grey, Silver, Green, Pink, and Teal. These rugs are dyed using natural vegetable dyes and do not hold color as fast as synthetic rugs. The flaws in dark-colored rugs are not noticeable but in light color rugs, the knots & threads of other colors can be noticed and is not a fault in a rug, in fact, are a natural part of the rug weaving process.
The wool yarn is dyed in large batches and when placed to dry in open and next to each other. In most cases, light colors can get dark color patches on some threads and are woven while weaving a rug. The weavers may touch-up colored wafts or knots with dye or ink to provide a bit of camouflage but in some cases, it wears off. Some colored threads woven as patches in the rug are not a fault but a feature of hand-knotted & woven rugs.
If any of these features are bothering you too much then hand-knotted rugs may not be for you. It’s all about accepting these as a natural part of the rug and its aging process. Consider them the hallmarks of a handmade piece of textile art.
Please feel free to contact us if you have any questions about common issues with wool rugs cleaning. Wool is a powerful natural fiber, and most problems can be resolved simply without further damaging the rug.

Leather/Cowhide Rugs: Information & Care Instructions
We hand-pick every Cow Hide to ensure we bring you only the highest quality rugs for your home. Our Cow Hide rugs are sourced from Brazil and are of the best quality. Our Cow Hides are finished using the finest techniques of tanning by the finest tanneries of Brazil.
• Rotate the rug every 6 months to avoid uneven fading and wear.
• The best and easiest method to clean leather or cowhide rugs is to shake it out. You may also use an electric carpet sweeper but DO NOT vacuum or broom.
• Most stains can be lifted with a damp cloth. Avoid cleaning products as they could damage or fade the rug.
• Avoid using any chemical solvents on leather or cowhide. This will cause the material to break down and stain further.
• For larger, deeper stains that penetrate to the backing, send the rug to a professional service with experience cleaning hides and leather goods.
• To preserve the life of the rug, we recommend using a rug grip, Slipstop.

Sheepskin Rugs: Information & Care Instructions
The unique structure of sheepskin’s wool fibers gives it a natural softness and durability. Sheepskin rugs will last a lifetime if cared for properly.
• Avoid direct sunlight to prevent UV damage or fading.
• Shake out rug regularly.
• Vacuum regularly using suction only, no bristles, to help maintain the wool fibers.
• Longer fibers such as sheepskin benefit from occasional brushing with a clean wire pet brush.
• Machine wash on knits/delicate cycle or hand wash in warm water. Use wool mild liquid detergent only. Do not bleach.
• Do not tumble dry. Stretch rug to shape; dry away from direct sunlight. Do not iron.
• Pick up spilled solids immediately using a knife or spoon – avoid pushing the substance deeper into the wool pile.
• Blot liquid spills immediately using a paper towel, clean cloth, or clean towel. If necessary, apply a wet stain remover after thorough blotting.
• Never rub wet pile. This will damage the pile and can spread the stain.
• To preserve the life of the rug, we recommend using a rug grip, Slipstop.

Filled Cushion Care Guidelines
1. Unzip the cushion cover and remove completely from the pillow.
2. Zip cover closed to protect zipper prior to washing.
3. Use a mild detergent or Wool detergent to wash all types of cushions.
4. We recommend hand wash the cushion covers. Wash in cold or warm water and do not use hot water or bleach.
5. Do not put the cover in the dryer. Air-dry the cover in shade to prevent fading or shrinkage.