CARE INSTRUCTIONS

General Rug Care Guidelines – For All Type of Rugs

When the rug arrives home it is important to position the rug adequately in your room. The rug should be placed in an area away from direct sunlight. It is good practice to rotate the rug regularly especially if sunlight falls on one area or one area is used more than the other. Please rotate your rug once in a month to even out wear and tear.
Every rug no matter what the construction or type will fade if exposed to prolonged exposure to sunlight. Usually, the fading is slow and will be irreversible damage. Sunlight in New Zealand and Australia is particularly harsh even the winter sun can have a bleaching effect on rugs.
If furniture is to be placed on a rug, we recommend felted discs should be placed in between the rug and furniture legs. These are especially important if metal furniture is to be placed. We recommend the use of Rug grip Slipstop, as this underlay is particularly useful for use on uneven floors. Rug grip underlay stops the rugs from sliding and reduces wear.
Usual household foot traffic and regular use can put extra stress on any type of area rug so turn rugs at least once every 3-4 months to even out the wear. A normal wear & tear can cause flattening of area rug and amount of flattening depends upon the extent of use. Therefore flattening of rug comes under general wear & tear and should not be misunderstood as a fault.
Please avoid using a vacuum with a rotatory floor tool with the brushes when vacuuming any type of rug.
Particular attention should be made when storing rugs.  Rugs will be damaged if stored in dark and moist conditions such as basements. Prolonged exposure to moisture will result in foundation damage resulting in breakage of the warp and weft. It is not advisable to store rugs on an unsealed concrete surface.
If a rug is to be stored we recommend that the rug be rolled and a few mothballs (wrapped in plastic not directly in contact with rug) be placed in the roll. The rug should then be wrapped in a high-quality plastic and sealed. When a rug is folded we recommend folding the rug so that the pile is on the exterior. This method of folding places minimal pressure on the warp, designing, piles, and weft cords etc.
Rug Cleaning – First Aid – For All Types, unless the mentioned type of rug
WARNING! Do not rub, scrub or use a brush. Bristles and scrubbing can damage any rug. Fraying and serious texture change are the likely results.
There is no doubt that from time to time accidental spills of food and beverages will occur. When food or beverage is dropped on a rug we recommend that any excess is removed carefully, particular attention being made not to spread the stain. There is usually some residual liquid left on the rug. With a dry white cotton or a cloth or towel, the liquid should be carefully blotted, the cloth may need to be replaced depending on how much liquid is present on the rug. The rug should not be rubbed as this will result in spreading the affected area. After you are satisfied that the area has been blotted carefully. It should be blotted again with a damp white cloth and then again with a dry cloth. This procedure will remove any stains. You must take adequate action to clean the rug as soon as possible so that stain does not set.
Pet Soiling
It is worth mentioning animal soiling. Pet urine can damage a rug permanently if not extracted quickly. It may take a long time to get rid of any odors. In some cases, we have noticed that it is not possible to completely remove the urine odor and it may cost you to replace the rug. So it is always a good idea to keep your pets away as pet scratching may also result in permanent damage of rug.
Spot Stain Cleaning Guidelines for All Type of Rugs-
Shaggy, Wool, Machine made, Hand Knotted wool rugs, Kilims, and all other types Rugs & More are selling excluding Cow hide & Viscose rugs.
Spot Removal Steps:
Act Quickly! Any spills can be removed if immediate action is taken. The longer the delay, the higher the probability of a spill becoming a permanent stain. Remember, staining is influenced by many factors, and no rug/mat is completely stain proof. Blot liquids with a dry, white, absorbent cloth or white (no printing) paper towels. Do not scrub the area! Scrubbing can cause pile distortion in the affected area. Continue to use a dry cloth or paper towels until the area is completely dry. For semi-solids, gently scrape up with a rounded spoon. Solids should be broken up and vacuumed until completely removed.
When treating a spot, please follow the directions carefully.
Pretest any spot removal agent in an inconspicuous area to make certain the solution will not damage the fiber or the dye of rug. After applying several drops to the testing area, hold a white cloth on the wet area for 10 seconds. Examine the rug/mat and cloth for color transfer, color change, or damage to the carpet. If a change occurs, another cleaning solution should be selected.
Apply a small amount of the selected cleaning solution to a white cloth, allow to sit for about 10 minutes and work in gently.
Work from the edges of the spill to the center to prevent the spill from spreading. Do not scrub! Blot, absorbing as much as possible, and repeat if necessary.
Continue using the first cleaning solution as long as there is a transfer of the spill to the cloth. Be patient! Complete removal of the spill may require repeating the same step several times.
After the spill has been completely removed, rinse the affected area by spraying cold water, and blot with a dry cloth. Apply a thick white towel to the affected area, and press down with hands to soak excessive moisture. Continue to change towels if required to absorb extra moisture remaining at the treated area.
Most spot remover manufacturers provide a toll-free cleaning assistance and advice (read warranty).

Rotating your Rug
Try to rotate your rug every 1-3 months to ensure even out the wear.

Furniture Markings
Be aware that some heavy furniture can mark and flatten the pile in rugs, causing irreversible damage. Some heavy or sharp edged furniture pieces, or constant moving of furniture, can pull the rug out of shape so it appears less square.

Shading
Shading may occur due to changes in pile and weave direction. Areas of the rug may appear to have changed colour where the pile is facing a different direction. This is a natural effect in the rug and cannot be prevented.

Pilling
Pilling can occur due to traffic, moving of furniture, vacuuming or other mechanical agitation. This can be carefully trimmed with scissors.

Sprouting
Occasionally loose yarn ends will rise above the pile surface. This is a characteristic of the type of weave, and all hand tufted rugs, not a manufacturing fault. The loose yarns can be carefully trimmed or pushed through.

Hand Tufted Wool Rugs

Wool rugs are extremely durable, making them well suited to entries, hallways, kitchens and dining rooms. Lanolin, a naturally occurring oil in wool, makes wool rugs more resistant to stains than other materials. Shedding is inherent to wool rugs and occurs primarily within the first 3-6 months and is not a fault. All our wool rugs use long-fiber wool, which is less prone to shedding than shorter fibers. More you vacuum, the quicker wool shedding will settle. 
CARE INSTRUCTIONS:
• Rotate the rug every 3 months to avoid uneven fading and wear.
• Vacuum as needed using suction only, no bristles.
• Avoid pulling loose yarns. If necessary, clip them to be even with the pile height.
• Spot clean as needed using a damp (not wet) cloth with plain water; don’t use soap or cleaning products, as they could damage or fade the rug.
• For larger, deeper stains, send the rug to a professional service with experience cleaning fine rugs.
• To preserve the life of the rug, we recommend using a rug grip.

Shaggy Rugs
Most of our shaggy rugs are made of quality polyester fibre. These rugs are soft with silkier touch and will add a touch of elegance and sleek style to any room. Shaggy rugs should be placed in areas where there is less potential for staining, excess moisture or excess wear. To preserve a shaggy area rug, use it in a location where foot traffic is less.
CARE INSTRUCTIONS:
Vacuum a shag rug as needed, which may be weekly or as per your need. Suction out the dirt thoroughly. Do not use the vacuum’s beater bar or powerhead with brushes on a shag rug. The whirling action or brush can snag, pull or tear out strands. Please maintain low to medium suction when vacuuming. Please avoid using any vacuum at its highest suction and do not use rotatory floor tool when vacuuming a rug.
• Avoid pulling loose longer piles. If necessary, clip them to be even with the pile height.
• Occasional Spills: Soak up occasional spills immediately, using a light-color, absorbent rag, such as a white, terry facecloth or paper towel. Rinse the rag, squeeze out most of the water and use it to continue sopping up the spill. Check if more color from the stain is still lifting onto the cloth. By using a white rag, you won’t risk transferring any color from the rag to the carpet.
Warning: If you do not remove any spills from your shaggy rug, it will make shaggy rug piles sticky, hard to open, flat and if left for long then finally matted and hard to lift up the piles.
• Do not rub or scrub your shaggy rug as it can cause permanent pile distortion, the opening of pile or fraying of piles.
• Loosening Dirt: We recommend doing this once a month. Take the rug outside and shake out the trapped dirt, dust and debris from the rug. Please do not beat the rug to loosen any trapped dust as beating may cause damage to the rug.
• Fraying: Initial reasonable shedding or fraying of piles will take place due to dead piles or some loose piles on the surface while manufacturing. So minor shedding or fraying of this nature will settle down within 2-3 weeks of purchase. If the extensive shedding is noticed within the period of 4-6 weeks of purchase, for example, the fraying of piles is a handful, please bring the shaggy rug back immediately for expert assessment to judge the reasonableness of shedding. In most cases, if a shaggy rug does not fray within 4 weeks of purchase, it should not fray unless the rug is misused or cleaned using the inappropriate method.
• Be aware that some heavy furniture can mark and flatten the pile in rugs, causing irreversible damage. Some heavy or sharp edged furniture pieces, or constant moving of furniture, can pull the rug out of shape so it appears less square. Heavy furniture may cause permanent bunching or curling of rug and even may snag or pull the rug piles to cause excessive shedding.
• For larger, deeper stains, send the rug to a professional service with experience cleaning fine rugs.
• To preserve the life of the rug, we recommend using a rug grip.
• Must rotate your shaggy rug once in a 2 months to even out wear and tear.

Cut Pile (CP) Rugs
Most of our CP rugs are made of quality Microfiber. Cut pile refers to the process of shearing the yarn piles, leaving the pile short and upright, giving a soft, luxurious touch to any rug. The short & feathery soft piles offer attractive patterns with a luxurious finish.
CARE INSTRUCTIONS:
Vacuum a CP rug as needed, which may be weekly or as per your need. Suction out the dirt thoroughly. Do not use the vacuum’s beater bar or powerhead with brushes on a shag rug. The whirling action or brush can snag, pull or tear out strands. Please maintain low to medium suction when vacuuming. Please avoid using any vacuum at its highest suction and do not use rotatory floor tool when vacuuming a rug.
• Avoid pulling loose longer piles. If necessary, clip them to be even with the pile height.
• Occasional Spills: Soak up occasional spills immediately, using a light-color, absorbent rag, such as a white, terry facecloth or paper towel. Rinse the rag, squeeze out most of the water and use it to continue sopping up the spill. Check if more color from the stain is still lifting onto the cloth. By using a white rag, you won’t risk transferring any color from the rag to the carpet.
Warning: If you do not remove any spills from your shaggy rug, it will make shaggy rug piles sticky, hard to open, flat and if left for long then finally matted and hard to lift up the piles.
• Do not rub or scrub your shaggy rug as it can cause permanent pile distortion, the opening of pile or fraying of piles.
• Loosening Dirt: We recommend doing this once a month. Take the rug outside and shake out the trapped dirt, dust and debris from the rug. Please do not beat the rug to loosen any trapped dust as beating may cause damage to the rug.
• For larger, deeper stains, send the rug to a professional service with experience cleaning fine rugs.
• Must rotate your shaggy rug once in a 2 months to even out wear and tear.
• To preserve the life of the rug, we recommend using a rug grip.


Flatweave Polypropylene and Heat set Yarn Rugs
These rugs are soft and have silky feel when you touch. Versatile and ultra-appealing, these special rug brings a soft element of comfort into any room of the house.
CARE INSTRUCTIONS:
• Rotate the rug every 3 months to avoid uneven fading and even out the wear.
• Vacuum as needed using suction only, no bristles.
• Avoid pulling loose yarns. If necessary, clip them to be even with the pile height.
• Spot clean as needed using a damp (not wet) cloth with plain water; don’t use soap or cleaning products, as they could damage or fade the rug.
• For larger, deeper stains, send the rug to a professional service with experience cleaning fine rugs.
• To preserve the life of the rug, we recommend using a rug grip.

Jute Rugs
Jute is a sustainable fiber, extremely durable and long wearing. Given their handwoven nature, slight variations in shading are inherent to each rug’s design.
CARE INSTRUCTIONS:
• Rotate the rug every 3 months to avoid uneven fading and wear.
• Vacuum often, using a low-powered vacuum cleaner, preferably one without a beater brush.
• Blot liquid spills immediately. Spot clean as needed with a damp white cloth only; avoid excess water and cleaning products, as they could damage or fade the rug.
• For larger, deeper stains, send the rug to a professional service with experience cleaning natural fiber rugs.
• To preserve the life of the rug, we recommend using a rug grip.

Flokati Rugs
Like all fine home products, a Flokati area rug requires care and attention. Because of its construction and fine quality, a Flokati rug deserves more attention than your other rugs. Since the size and weight of your flokati may vary, you may need the assistance of another person to complete the cleaning details, such as shaking your flokati rug.
The basics of caring for your flokati should include: metal (dog) brush, cold water, fresh air or outdoors. We recommend you DO NOT VACUUM your flokati rug!
We recommend following these 3 easy steps in order to maintain a lively and full Flokati Rug for years to come!
Step 1: Shake Your Flokati – Take your Flokati rug outdoors, and shake it to eliminate much of the dirt that collects inside the wool hairs of the Flokati rug.
Step 2: Air Your Flokati – Make sure to let your Flokati rug breathe. Leave it outside for a few hours to eliminate any of the indoor odors. This will help the wool regain its original oxygen and enhance the wool fibers of the Flokati rug. Try to avoid exposure to direct sunlight.
Step 3: Wash Your Flokati – To help revitalize and rejuvenate your Flokati rug’s thickness, place your Flokati in a washing machine. Set your machine to a delicate cycle. Feel free to add a touch of mild wool detergent generally used for woolens. You can also add a bit of liquid softener as desired. Once the cycle is complete, hang dry your rug until completely dry. DO NOT place your Flokati rug in a dryer. And remember to try and avoid direct sunlight when possible. Once dry, brush the Flokati rug with a metal (dog) brush, beginning at the center of the rug and working your way outward. This will help to “fluff” the Flokati rug and keep it looking and feeling full and plush!
*Please note that you may notice wool hairs from your Flokati rug get caught in the brushing process. This is completely normal and not is not detrimental to your Flokati rug whatsoever. Please move the brush gently so it doesnt pull out the piles and do not comb too much so that your Flokati rug starts to loose it’s thickness.
• To preserve the life of the rug, we recommend using a rug grip.

Viscose Rugs
Our plant-based 100% long-fiber viscose has a delicate beauty, high sheen and rich color and pattern. Viscose rugs are characterized by tonal variations that may be affected by the light in a room as well as the angle from which the rug is viewed. Shifting highlights and lowlights in the surface color of the rug are to be expected and are inherent to the design. Viscose rugs should be placed in areas where there is less potential for staining, excess moisture or excess wear. To preserve a viscose area rug, use it in a location where foot traffic is less and spilled drinks can’t harm it.
CARE INSTRUCTIONS:
• Rotate the rug every 2 months to avoid uneven fading and wear.
Turn off the beater bars and use a low setting if you must use a vacuum. Vacuum as needed in one direction (not back and forth) using suction only, no bristles.
• No spot cleaning; never use liquids on viscose rugs. Avoid rubbing stains, which causes them to settle more deeply.
• If cleaning is needed, send the rug to a professional service with experience cleaning fine rugs.
• To preserve the life of the rug, we recommend using a rug pad.

Hand Knotted Wool Rugs
Optimally your hand knotted rug should be cleaned on a yearly basis. Over time rugs acquire dirt and grit which may result in damage of fibres and rug foundation if allowed to build up. Also over time dust mites living in the rug pile can contribute to allergies and asthma. Professional cleaning removes these. You must assure prior to get your rug cleaned that the company is authorized & experienced to clean “Persian or Hand knotted Rugs”. We do not recommend to get you rug cleaned by unauthorized rug cleaners. All hand knotted rugs should be carefully hand wash. One should not use scrubbing machines, steam cleaners or dry cleaning.
Every hand knotted rug is different, so prior to washing rugs, the authorized rug cleaner must examine carefully paying particular attention to fibres, warp and weft construction, and dyes used. All rugs must be tested for colour fastness. In some types of hand knotted rugs, the dyes used are natural dyes and may be unstable, resulting in the washing process having to be altered.
CARE INSTRUCTIONS:
• All Hand knotted rugs are less  prone to shedding. While new wool rugs of any type will shed for a while. A regular vacuuming is recommended to help stop the shedding process. More you vacuum faster the wool shedding will settle.
• Occasional Spills: Soak up occasional spills immediately, using a light-color absorbent rag, such as a white cloth or terry facecloth. Rinse the rag, squeeze out most of the water and use it to continue sopping up the spill. Check if more color from the stain is still lifting onto the cloth. By using a white rag, you won’t risk transferring any color from the rag to the carpet. Do not rub or scrub your wool carpet as this can cause permanent pile distortion.
PS: You must maintain the rug by vacuuming regularly- Do not use beater bar vacuum, vibrating vacuum head/ Rotary Floor tool or hard floor brush as it may cause damage to the rug. Must rotate your rug once in a 3 months to even out wear and tear.
• To preserve the life of the rug, we recommend using a rug grip.

Some facts you must know about Handknotted and Handwoven Wool Rugs, which are not faults:
Wool is a resilient fiber designed by nature to withstand dirt and abrasion. As long as it’s subjected to semi-regular cleaning, it should never be too much of a hassle to maintain.
White Knots in Wool Rugs
Your wool rug may have some tiny white dots may begin to emerge, scattered amongst the carpet’s richly colored wool fibers. Many rug owners panic upon noticing these dots, fearing disintegration or dye migration. But truth be told, these minuscule white knots are a natural part of the rug weaving process that tends to reveal itself slowly with wear, washing, and age.
The foundation of a woven wool rug is typically composed of vertical and horizontal strands of cotton yarn, respectively referred to as warps and wefts. As this foundation is being established on the loom, the cotton yarn frequently runs out and must be tied to another section of string, leaving behind a small knot. Other times, warps and wefts may break during weaving and must be re-tied to continue the process.
Most of these structural knots are eventually hidden amongst the longer wool pile. If this isn’t possible, weavers may touch-up white knots with dye or ink to provide a bit of camouflage.
Whether through the gradual shortening of the wool pile, or thanks to a thorough professional cleaning, these white knots become more noticeable over time, like stars slowly but steadily punctuating a dusky sky.
The easiest solution is just to accept the knots as a natural part of the aging process. Consider them the hallmarks of a handmade piece of textile art. If possible, the knots can be pushed through to the backside of the rug where they remain out of sight. If not, a little touch-up with dye or ink of a similar color can help mask the white knots temporarily and must be done by a professional at cost.

Colored woven threads/patches across rug
The most usual and popular wool rugs are made in Turkey, Iran (Persia), Afghanistan, Pakistan, India, Nepal and China. Rugs can be supplied in a variety of colours including Red, Beige, Black, Blue, Navy, Cream, Grey, Silver, Green, Pink and Teal. These rugs are dyed using natural vegetable dyes and do not hold color as fast as synthetic rugs. The flaws in dark colored rugs are not noticeable but in light color rugs, the knots & threads of other color can be noticed and is not a fault in rug, in fact are a natural part of the rug weaving process.
The wool yarn is dyed in large batches and when placed to dry in open and next to each other. In most cases, light colors can get dark color patches on some threads and are woven while weaving a rug. The weavers may touch-up colored wafts or knots with dye or ink to provide a bit of camouflage but in some cases it wears off. Some colored threads woven as patches in rug are not a fault but a feature of hand knotted & woven rugs.
If any of these features are bothering you too much then hand knotted rugs may not be for you. It’s all about accepting these as a natural part of the rug and it’s aging process. Consider them the hallmarks of a handmade piece of textile art.
Please feel free to contact us if you have any questions about common issues with wool rugs cleaning. Wool is a powerful natural fiber, and most problems can be resolved simply without further damaging the rug.

Leather/Cowhide Rugs
We hand-pick every Cow Hide to ensure we bring you only the highest quality rugs for your home. Our Cow Hide rugs are sourced from Brazil and are of best quality. Our Cow Hides are finished using finest techniques of tanning by finest tanneries of Brazil.
CARE INSTRUCTIONS:
• Rotate the rug every 6 months to avoid uneven fading and wear.
• The best and easiest method to clean leather or cowhide rugs is to shake it out. You may also use an electric carpet sweeper, do not vacuum or broom.
• Most stains can be lifted with a damp cloth. Avoid cleaning products as they could damage or fade the rug.
• Avoid using any chemical solvents on leather or cowhide. This will cause the material to break down and stain further.
• For larger, deeper stains that penetrate to the backing, send the rug to a professional service with experience cleaning hides and leather goods.
• To preserve the life of the rug, we recommend using a rug grip.

Sheepskin Rugs
The unique structure of sheepskin’s wool fibers gives it a natural softness and durability. Sheepskin rugs will last a lifetime if cared for properly.
CARE INSTRUCTIONS:
• Avoid direct sunlight to prevent UV damage or fading.
• Shake out rug regularly.
• Vacuum regularly using suction only, no bristles, to help maintain the wool fibers.
• Longer fibers such as sheepskin benefit from occasional brushing with a clean wire pet brush.
• Machine wash on knits/delicate cycle or hand wash in warm water. Use wool mild liquid detergent only. Do not bleach.
• Do not tumble dry. Stretch rug to shape; dry away from direct sunlight. Do not iron.
• Pick up spilled solids immediately using a knife or spoon – avoid pushing the substance deeper into the wool pile.
• Blot liquid spills immediately using a paper towel, clean cloth or clean towel. If necessary, apply a wet stain remover after thorough blotting.
• Never rub wet pile. This will damage the pile and can spread the stain.
• To preserve the life of the rug, we recommend using a rug grip.

Cushion Cover Care Guidelines
1. Unzip the cushion cover and remove completely from the pillow.
2. Zip cover closed to protect zipper prior to washing.
3. Use mild detergent or Wool detergent to wash all types of cushions.
4. We recommend to hand wash the cushion covers. Wash in cold or warm water and do not use hot water or bleach.
5. Do not put cover in the dryer. Air-dry the cover in shade to prevent fading or shrinkage.