Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

FREE SHIPPING within New Zealand on all rugs, with no minimum purchase required. Free shipping excludes Carpet, Flooring, Furniture & all sub categories under MORE.

Which payment methods are accepted in the Online Shop?

Visa, Master Card, American Express, Debit Visa, Bank Deposit, PayPal, Polipay, Afterpay, GEM

How long will delivery take?

Approximate Delivery times

Auckland: 2-4 working days

North Island: 3-5 working days

South Island: 3-6 working days

Rural areas: Additional 3-5 working days

How secure is shopping in the Online Shop? Is my data protected?

Yes your data is protected. We use SSL (Secure Sockets Layer) security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

What exactly happens after ordering?

We collect and pack the product.

Dispatch it within 24 hours excluding weekends and public holidays.

Do I receive an invoice for my order?

A GST invoice is emailed once the order is dispatched completed

Send us an email