REFUND POLICY

Online Buying Return & Refund Policy
We know online shopping can be tough and sometimes it doesn’t go as planned when choosing online, so we offer you a peace of mind Return Policy.
If you are not entirely satisfied with your purchase, we’re here to help. We offer you 10 days change of mind refund or exchange policy, no questions asked! If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.

Returns (Applicable for online buying only)
You have 10 days to return an item from the date you received it. To be eligible for a return, your item must be unused, unwashed, in the same condition that you received, must have original tags attached and must be in its original packaging (original packaging clause does not apply to rugs).

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. Once your return is approved, we will initiate a refund to your credit card (or original method of payment). You may receive the credit within a certain amount of days, depending on your credit card issuer’s policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you choose to exchange the item only once, we will bear the cost of shipping to send you the replacement. Exchange required more than once, will require you to pay for return & re-shipping of replacement. If you choose to receive a refund, the actual cost of shipping (no handling fee or hidden costs) will be deducted from the refunded amount, if free shipping is offered.

To arrange easy & hassle free return, simply email us at info@rugsandmore.co.nz or manukau@rugsandmore.co.nz
Please note that Clearance items cannot be returned, as they are offered at a greatly reduced price and will not be restocked. 

Faulty Item: If your item has been damaged in transit or is faulty, please contact us within 3 days of arrival so we can try finding a solution.

In-store Buying Return & Refund Policy (Does not apply to online buying)
If you change your mind, we are more than happy to exchange or provide you with a Store Credit note. Please choose carefully as we do not refund if you change your mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.