Shipping Information

Free shipping on all Online Orders New Zealand wide, with no minimum purchase required. Free shipping excludes some Furniture items and some sub categories under MORE.
Once you place the order, an automatic order confirmation email is sent to confirm your order. This email does not guarantee that the product you have ordered is available. If your item is out of stock we will keep in touch to provide you with other options or refund your money.
We use Toll Group & Fastway Couriers for orders. Each order can be tracked online, by phone or email with the tracking number which can be provided at request.

Delivery times
We would like to thank you all our customers who continued to support us your Local Business through these difficult times, we are very grateful for this.
We dispatch all orders same day if received by 12pm, all orders are sent the following day. All orders will be sent directly to you at the selected address when buying online.
Couriers are handling huge volumes nationwide so your patience over this period is appreciated.
If you have any questions, feel free to email us or call us at East Tamaki Store or at 0800 RUGSHOP & choose East Tamaki.

Approximate Delivery times:
Auckland: 1-3 working days
North Island: 2-5 working days
South Island: 2-6 working days
Rural areas: Additional 3-5 working days