WARRANTY & LEGAL NOTICE
Warranty & its T & C’S
We offer 5years manufacturer warranty against any manufacturing defects from the date of purchase on all Rugs unless mentioned on certain type of rugs or some clearance or Seconds clearance rugs may be excluded.
In case of all shaggy rugs, manufacturing defects are covered for 5years except the Fraying/Shedding warranty applies for only 3 months. As in most cases, if a shaggy rug does not fray within 4 weeks of purchase, it should not fray unless the rug is misused or cleaned using the inappropriate method.
Before dispatching your order, we carefully inspect each product. If you find a fault in your product, contact us immediately via email or call us to discuss your concerns with our friendly team at 09 2623497.
Simply return the rug with your valid Rugs & More receipt for further examination. If goods are faulty, we will offer you to repair, exchange with *similar product or a store credit that is deemed to be ‘faulty’ by Rugs & More. You must present a valid Rugs & More receipt or online order number in case of website order to claim any warranties. Please also read our Return Policy.
Warranty does not apply to altered rugs, internal or external doormats or bath mats. The 5years manufacturer warranty applies to products which are used for domestic purposes, has had reasonable use and has been reasonably maintained, rotated and vacuumed regularly as per our Care guidelines. We cannot offer exchange or refund in case of damage caused by mishandling. ‘Faulty’ relates to faulty manufacturing which is determined by Rugs & More expert’s team. Replace means with equivalent value rug (not equivalent price) in our opinion. Replace does not equate to a refund.
Rugs & More reserves the right to repair a rug at its discretion.
Faulty does not apply to:
* Indoor items kept or used outdoor, in a humid or high moisture environment
* Products kept in a dark area or exposed to moths
* Products exposed to sunlight for long periods and partial or full fading has occurred
* Products that have been incorrectly cleaned or washed
* Products which are used in a commercial or high traffic area
* The sliding, moving or folding of the rug is not a fault. This can happen due to friction caused by walking, or due to an object placed on the rug. We must understand that the rugs are only placed on top of the flooring or carpet and are not pasted or stitched to the floor. If you are really concerned about slipping, folding or moving of the rug then please buy the Rug underlay Slipstop which we recommend to our every customer at the time of purchase & the rug underlay also improves the life of your rug & friction caused problems.
* Clearance items or 2nds Clearance
* Cut length hall runners (i.e. made to measure) and other altered items at customers request
* Normal wear and tear, intentional or accidental damage, stain marks, flattening of the pile and watermarking
* Staining, flattening of the piles, reasonable fluffing or pilling
* Warranty does not apply to rugs damaged by incorrect cleaning or cleaned with incorrect or inappropriate cleaners. We do not recommend to use the powerhead vacuum with rotating brushes when vacuuming.
* The warranty applies for three months only for fraying of shaggy rugs. In most cases, if a shaggy rug does not fray within 4 weeks of purchase, it should not fray unless the rug is misused or cleaned using an inappropriate method.
Rugs & More cannot guarantee the availability of the exact same rug at the time of a warranty claim. Rugs & More will replace the product with another product of equivalent value at the time of replacement. *Similar Product means similar fiber, color or combination of colors in case of patterned designer rugs as the pattern may vary. Similar does not mean identical.
Manufacturing faults are determined at the sole discretion of the Rugs & More team of experts and Rugs & More reserves the right to repair the goods at its discretion. The freight costs associated to and from for assessment are the customer’s responsibility.
PS: * In case of shaggy rugs, reasonable shedding or fraying of piles will take place initially due to dead piles or some loose piles on the surface while manufacturing. So minor shedding or fraying of this nature will settle down within 2-4 weeks of purchase. If the extensive shedding is noticed within this period of 4-6 weeks of purchase, for example, the fraying of piles is the handful, please bring the shaggy rug back immediately for expert assessment to judge the reasonableness of shedding.
Warranty Terms & Conditions
We will replace any rug if deemed faulty where it has had reasonable use and has been reasonably maintained, rotated and vacuumed regularly as per our Care guidelines. We cannot offer exchange or refund in case of damage caused by mishandling of the rug.
The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen. So we do not do the refund on the basis of color difference as seen on your computer screen.
‘Faulty’ relates to faulty manufacturing which is determined by Rugs & More expert’s team.
Faulty does not apply to staining, flattening of the piles, shading or watermarking, reasonable fluffing or pilling, damage to over-locking, fading, rugs exposed to direct sunlight, rugs used in the commercial or extremely high traffic area.
Replace means with equivalent value rug (not equivalent price) in our opinion. Replace does not equate to a refund.
Rugs & More reserves the right to repair a rug at its discretion.
Warranty does not apply to cushions, internal or external doormats or bath mats.
Warranty does not apply to rugs damaged by incorrect cleaning or cleaned with incorrect or inappropriate cleaners.
Warranty does not apply for fraying of shaggy rugs after one month of purchase.
In-store Purchases Refund Policy (does not apply to online buying)
Please choose carefully as we do not refund if you change your mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act.
The minimum deposit required on a layby is 25% of the total Purchase, or $30, whichever is greater. Clearance Sale items cannot be placed on layby.
Layby should not exceed a 12 weeks period. Failure to complete payments in the specified time makes the goods and the deposit liable for forfeiture. A layby can be canceled by the purchaser within the 4 week period however 25% of the total purchase amount deposit is payable as a cancellation fee. Layby parcels cannot be broken or transferred without the 25% deposit being paid as a cancellation fee. Layby items cannot be exchanged or refunded after the layby has been finalized and collected.
We do not ship to any locations outside New Zealand. Certain remote areas our couriers may not be able to deliver, we will inform you as soon as possible.
Once you place the order, an automatic order confirmation email is sent to confirm your order. This email does not guarantee that the product you have ordered is available.
If your item is out of stock we will keep in touch to provide you with other options or refund your money.
All prices are in New Zealand currency and are GST inclusive. Prices may change without prior notice.
*Similar Product means similar fiber, similar color or combination of colors in case of patterned designer rugs as the pattern may vary. Similar does not mean identical.
Rugs & More – Legal Notice
Use Of the Site
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Rugs & More and Rugs & More Logo is trademarks of Rugs & More in New Zealand. Rugs & More graphics, logos and service names are trademarks of Rugs & More, Rugs & More’s trademarks may not be used in connection with any product or service that is not Rugs & More in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Rugs & More.
This site is provided by Rugs & More on an “as is” basis. Rugs & More makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content materials or products included on this site. To the full extent permissible by applicable law, Rugs & More disclaims all warranties express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. In no event shall Rugs & More be liable for any damages of any kind arising from the use of this site, including, but not limited to, direct, indirect, incidental, punitive and consequential damages.
This site is created and controlled by Rugs & More. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.
Limitation of Liability
Rugs & More reserves the right to cancel any customer order that is found to have a pricing error due to a web site programming bug or typographical error on its websites or print catalogs.